These Terms and Conditions govern the use of Candicabz Casino services. By registering an account, players acknowledge reading, understanding, and accepting these terms in full.
Eligibility Requirements
Players must meet specific criteria to maintain an active account and participate in real money gambling activities.
Age Verification
All players must be at least 19 years of age or the legal gambling age in their Canadian province, whichever is higher. The casino reserves the right to request proof of age at any time. Accounts found belonging to underage individuals will be closed immediately, and all funds forfeited.
Geographic Restrictions
Services are available to residents of Canadian provinces and territories where online gambling is permitted. Players must not access the platform using VPN services or other tools to mask their location.
Account Limitations
Each individual may hold only one account. Multiple accounts, whether under the same name or different identities, will be closed upon discovery. Any winnings from duplicate accounts will be voided.
Account Responsibilities
Players bear responsibility for maintaining account security and accuracy.
Security Obligations
- Keep login credentials confidential
- Use strong, unique passwords
- Enable two-factor authentication when available
- Log out after sessions on shared devices
- Report suspected unauthorized access immediately
Information Accuracy
All registration information must be accurate and current. Players must update account details within 7 days of any changes to address, email, or phone number. False information may result in account closure.
Deposits and Withdrawals
Financial transactions follow specific procedures designed to protect both players and the casino.
Deposit Terms
| Condition | Details |
|---|---|
| Minimum deposit | $20 CAD |
| Maximum deposit | Varies by payment method |
| Processing time | Instant to 30 minutes |
| Accepted currencies | CAD |
Withdrawal Terms
- Minimum withdrawal: $50 CAD
- Maximum weekly withdrawal: $10,000 (standard), $50,000 (VIP)
- Identity verification required before first withdrawal
- Withdrawals processed to same method used for deposit where possible
- Processing time: 1-5 business days depending on method
Pending Periods
Withdrawal requests enter a 24-hour pending period during which players may cancel and return funds to their balance. After pending period completion, withdrawals process according to method timelines.
Bonus Terms
Promotional offers carry specific conditions that must be satisfied before withdrawal.
General Bonus Conditions
- Wagering requirements must be completed within 30 days
- Maximum bet while wagering: $10 per round
- Only one bonus active at any time
- Bonus abuse results in forfeiture and potential account closure
- Casino reserves right to modify or cancel promotions without notice
Wagering Contributions
Different games contribute varying percentages toward wagering requirements. Slots contribute 100%, while table games and live dealer games typically contribute 10%. Check specific promotion terms for exact rates.
Prohibited Activities
The following activities are strictly prohibited and may result in account closure:
- Fraudulent deposits or chargebacks
- Collusion with other players
- Exploitation of software bugs or errors
- Use of automated betting systems
- Money laundering or suspicious financial activity
- Abusive behaviour toward staff
- Sharing account access with third parties
Dispute Resolution
Players experiencing issues should first contact customer support. If resolution is not achieved, complaints may be escalated to the casino’s licensing authority. The casino commits to responding to all formal complaints within 14 business days.
Limitation of Liability
The casino is not liable for losses resulting from:
- Technical failures or service interruptions
- Player errors during gameplay
- Unauthorized account access due to player negligence
- Changes to game rules or availability
- Force majeure events
Maximum liability in any circumstance shall not exceed the player’s account balance at the time of the incident.
Privacy and Data Protection
Player information is collected, stored, and processed in accordance with applicable Canadian privacy laws. Data is used for account management, regulatory compliance, and service improvement. Full privacy policy details are available separately.
Modifications to Terms
The casino reserves the right to modify these terms at any time. Material changes will be communicated via email or site notification. Continued use after notification constitutes acceptance of modified terms.
Governing Law
These terms are governed by the laws of the jurisdiction in which the casino holds its operating licence. Any disputes shall be resolved through appropriate legal channels in that jurisdiction.
Contact Information
Questions regarding these terms may be directed to support@candicab-z.ca or through live chat available 24/7.
By maintaining an active account, players confirm ongoing agreement with these Terms and Conditions.